We're Not Perfect. Talk to Us.
Two People and a Coffee Machine
We are Ionut and Madalina, and everything served here passes through our four hands. Every espresso is dialed in by one of us, every V60 is brewed to order, every pastry was chosen because we would eat it ourselves. That is the whole company. There is no head office, no quality department, no script to follow when something goes wrong.
We think that is the best thing about this place. It is also the honest risk of it.
Some Days We Miss
Most days, things go the way we want them to. Some days they don't. A shot can run bitter because the grinder drifted with the afternoon humidity. Milk can come out a degree too hot. When the room fills up, the wait can get longer than we would like, and the person who came for a quiet flat white feels it. A bean you loved might be sold out because the roaster's next batch is still resting.
We catch most of it before it reaches you. Not all of it. Anyone who tells you they catch all of it is selling something.
If Something Doesn't Feel Right, Tell Us
This is the part we actually want to say. If your coffee tastes off, say so at the counter, in the moment, in plain words. "This doesn't taste right to me" is not rude. It is the most useful sentence a guest can say to us, and we will remake your drink without a second thought and without drama.
We would always rather make a coffee twice than watch someone leave politely disappointed, with a full cup still on the table.
If you'd rather write than say it, or you only noticed on the walk home, email us at [email protected]. It comes straight to our phones. There is nobody else it could go to.
What We Promise Back
We will listen without arguing. We will fix what can be fixed on the spot. And when something can't be fixed, we will tell you why, honestly, instead of making excuses.
Honest feedback has already shaped this shop more than any plan of ours: what's on the menu, how we brew, where the water station stands. The coffee is the point, and it gets a little better every time someone tells us the truth.
You don't owe us kindness. Just honesty. We'll take care of the rest.
Ionut and Madalina